Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
RobGovers
2 years agoNew Contributor
Unlocking 1Password with neither touchID nor apple watch possible, greyed out in Settings
No problems with touchID and apple watch for unlocking macbook pro, e.g., the home screen. I have not used the browser extension since.
1Password Version: 8.10.40
Extension Version: Not Pro...
kevin_li
1Password Team
2 years agoSorry to hear that my previous suggestion didn't help. Can you update your 1Password for Mac desktop app to the latest version of 8.10.44:
If the issue persists after the update, I'd like to ask you to send in some diagnostics to our support so we can take a closer look at things:
Then, email us with the diagnostics at:
support+forum@1Password.com
With your email, let's include:
- A link to this thread: https://1password.community/discussion/148074/unlocking-1password-with-neither-touchid-nor-apple-watch-possible-greyed-out-in-settings
- Your forum username: RobGovers
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!