Forum Discussion

dkg's avatar
dkg
Occasional Contributor
4 years ago

Unlocking (Browser and Mac)

When my Mac and Edge/Chrome browser extension are both locked, unlocking one does not unlock the other. Previously I could unlock both at once when I used the standalone version, but I'm not able to ...
browser extension
Nhat_Nguyen's avatar
Nhat_Nguyen
Icon for 1Password Team rank1Password Team
4 years ago

Hello dkg,

Based on your description, it seems like the 1Password in your browser has trouble connecting with the desktop app. The 1Password in the browser should integrate with the desktop app automatically and stay unlocked for you with the app. That said, if that doesn't work on your computer, let us try these steps to see how it works, and we can go from there.

  1. Give your computer a restart to ensure no pending process prevents 1Password from connecting with the browser.

  2. Open and unlock the 1Password desktop app.

  3. Open your browser > Wait a few seconds to see if 1Password is unlocked or not. If not, please right-click the 1Password icon in the browser toolbar > Settings > Scroll down to "Integrate with 1Password app" and toggle it off and on again.