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careyjames's avatar
careyjames
New Contributor
4 years ago

update error rehl 9

update error rehl 9 its installed and working, just seems an update is now stuck... 1Password Version: 1Password for Linux 8.8.0 Extension Version: Not Provided OS Version: red ...
linux
1P_PeterG's avatar
1P_PeterG
Icon for Community Manager rankCommunity Manager
4 years ago

Hi careyjames, sorry you've encountered this issue!

Our team will be happy to look into this. In order to properly understand what's going wrong with that package verification, I'll ask you to email us some logs from the system where this is occurring.

How to Send Us Logs from 1Password for Linux

  1. Open your terminal.
  2. Type cd ~/.config/1Password; ls into your terminal and hit Enter. You should now be in 1Password's config directory.
  3. Enter zip -r 1Passwordlogs.zip logs; ls. This creates a zip file of your logs.
  4. Then, enter mv 1Passwordlogs.zip ~/Desktop. This moves the zip file to your desktop.

Once that's done, send us an email at support+linux@1Password.com and include:

  • Your username and a link to this thread
  • The zip file of the logs

When we receive it, we'll go through the data and let you know what we find!

Thank you, and I look forward to helping you get 1Password fully up and running.