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SleepyOwl's avatar
SleepyOwl
Occasional Contributor
4 years ago

Updating 1Password Beta Issues

This beta version has an issue updating regardless of PC reboot and reinstallation of the software. Rolling back to the latest stable until a new Beta has been pushed. The image below was taken from ...
betas
1P_PeterG's avatar
1P_PeterG
Icon for Community Manager rankCommunity Manager
4 years ago

Hi @Sleepyowl, thanks for the follow-up. True to the error message, this issue is most typically caused by security software - although the specifics will depend on your setup. Here's how you can deal with this in a time-efficient way:

  1. Safe Mode with Networking

Reboot your device in Safe Mode with Networking. Once you're booted up in this environment, try to update again. Does it work this time?

If so, that will have confirmed the basic nature of the issue, which is that something (another application, or some element of the OS) is blocking 1Password from making the changes in its directory that it needs to complete the upgrade.

  1. Then, add 1Password's directory (%localappdata%\1Password) to your security apps' allow list, and give your device a reboot. That will likely clear the issue.

But if it doesn't resolve the issue - or if you're not sure what apps might be causing the problem - feel free to contact us at support+windows@1Password.com and we'll help you sort it out. 👍