Forum Discussion

jasimon9's avatar
jasimon9
Super Contributor
4 years ago

Upgrade to Version 8 -- many functions no longer work

I have not been able to properly use 1P anymore. Show stopper issue: when I try to create a new login, when I click on the suggested password, I get a strange screen blocking any further action...
browser extension
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey jasimon9:

Thanks for following up, and I'm sorry for the delay here. That definitely isn't the experience we want you to have when using 1Password for Safari. Did you have any additional extensions installed when you ran into the issue with the Login saving window in your original post? If you do, let me know if removing them improves your state of play.

Additionally, it sounds like 1Password for Safari may not be communicating properly with the 1Password desktop app. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!