Forum Discussion

jasimon9's avatar
jasimon9
Super Contributor
4 years ago

Upgrade to Version 8 -- many functions no longer work

I have not been able to properly use 1P anymore. Show stopper issue: when I try to create a new login, when I click on the suggested password, I get a strange screen blocking any further action...
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Anonymous's avatar
Anonymous
4 years ago

Hey jasimon9 - Thanks for taking the time to provide all these details. I'm truly sorry for the experience you've had thus far, and I'd love to help get things back on track.

At this point, after all the uninstalls and reinstalls you've done I want to make sure there are no lingering files on your device causing issues.

I'd like to ask you to create a diagnostics report from your Mac. Make sure to use the 1Password 7 method that involves the 1Password troubleshooting utility:

https://support.1password.com/diagnostics/#1password-7

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

  • A link to this thread: https://1password.community/discussion/130572/upgrade-to-version-8-many-functions-no-longer-work#latest
  • Your forum username: jasimon9

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much, and I look forward to assisting you further! 🙂