1Password TeamHi DoctorBrown!
That is where I'm at. I'm pretty sure I can clean up the mess by manually deleting the ghost install, but I'm not sure how 1P8 install will react. I thought I'd check here and see if there is something I did incorrectly or that should be looked at to see how I got in the mess and how to best get out.
The upgrade process requires the latest version of 1Password 7, as the installer for 1Password 8 will check it for any data that might need to be migrated, before removing this version and continuing with the installation. Is 1Password 7 still installed and working despite the uninstallation error? If so, could you unlock it, go to 1Password > Settings > Update, check for and install any available updates, and then try to run the 1Password 8 installer again?
If you're not able to launch 1Password 7, could you make sure you are able to log in at 1Password.com and have a complete and up-to-date set of your data there, and then try removing 1Password's local data, following the steps provided at the bottom of our uninstallation guide linked below. After this, attempt to install 1Password 8 again.
Also, I'd also like to hear how 1P is suppose to work if you have a shared computer with multiple user and multiple 1P users.
Only one family member account under the family umbrella can be added to the same app at a time. To sign into a different account within the same family, you would first need to sign out of the account that is currently added to the app.
As such, if you'll be using more than one family member account on this computer on a regular basis, our usual recommendation would be to use a separate Windows user profile for each account, with 1Password installed in each. As 1Password 8 is a per-user installation, the desktop app (and browser extension) will need to be installed separately in each Windows user account.
Let me know how this goes, or if you have any further questions!
On a Windows 10 system, I have recently upgraded from Win-1P7 v7.9.833 to Win-1P8 v8.10.7 on my primary Windows std user. After a couple hiccups, I believe it is working correctly. I am on the Family plan with 3 users configured. My user/account is the Organizer. One of the other users is mostly for testing various scenarios.
\n\nAfter the Upgrade to 1P8, I logged on to the Windows user where I use that second 1P user. I have not logged in to this user for awhile. When I went to the Start menu to launch the app, 1P did not appear in the list of All Programs. So I downloaded and attempted to install 8.10.7, the latest on the 1P site. The following message appeared:
\n
I opened Control Panel > Programs and Features and 1Password is listed as version 7.9.828. I was pretty sure I didn't want to attempt an update to v7.9.833 so I tried to uninstall it and got the following message:
\n
That is where I'm at. I'm pretty sure I can clean up the mess by manually deleting the ghost install, but I'm not sure how 1P8 install will react. I thought I'd check here and see if there is something I did incorrectly or that should be looked at to see how I got in the mess and how to best get out.
\n\nAlso, I'd also like to hear how 1P is suppose to work if you have a shared computer with multiple user and multiple 1P users.
\n\n1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided
\nReferrer: forum-search:multiple windows users
On a Windows 10 system, I have recently upgraded from Win-1P7 v7.9.833 to Win-1P8 v8.10.7 on my primary Windows std user. After a couple hiccups, I believe it is working correctly. I am on the Family plan with 3 users configured. My user/account is the Organizer. One of the other users is mostly for testing various scenarios.
\n\nAfter the Upgrade to 1P8, I logged on to the Windows user where I use that second 1P user. I have not logged in to this user for awhile. When I went to the Start menu to launch the app, 1P did not appear in the list of All Programs. So I downloaded and attempted to install 8.10.7, the latest on the 1P site. The following message appeared:
\n
I opened Control Panel > Programs and Features and 1Password is listed as version 7.9.828. I was pretty sure I didn't want to attempt an update to v7.9.833 so I tried to uninstall it and got the following message:
\n
That is where I'm at. I'm pretty sure I can clean up the mess by manually deleting the ghost install, but I'm not sure how 1P8 install will react. I thought I'd check here and see if there is something I did incorrectly or that should be looked at to see how I got in the mess and how to best get out.
\n\nAlso, I'd also like to hear how 1P is suppose to work if you have a shared computer with multiple user and multiple 1P users.
\n\n1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided
\nReferrer: forum-search:multiple windows users
Hi DoctorBrown!
\n\n\n\n\nThat is where I'm at. I'm pretty sure I can clean up the mess by manually deleting the ghost install, but I'm not sure how 1P8 install will react. I thought I'd check here and see if there is something I did incorrectly or that should be looked at to see how I got in the mess and how to best get out.
\n
The upgrade process requires the latest version of 1Password 7, as the installer for 1Password 8 will check it for any data that might need to be migrated, before removing this version and continuing with the installation. Is 1Password 7 still installed and working despite the uninstallation error? If so, could you unlock it, go to 1Password > Settings > Update, check for and install any available updates, and then try to run the 1Password 8 installer again?
\n\nIf you're not able to launch 1Password 7, could you make sure you are able to log in at 1Password.com and have a complete and up-to-date set of your data there, and then try removing 1Password's local data, following the steps provided at the bottom of our uninstallation guide linked below. After this, attempt to install 1Password 8 again.
\n\n\n\n\n\n\nAlso, I'd also like to hear how 1P is suppose to work if you have a shared computer with multiple user and multiple 1P users.
\n
Only one family member account under the family umbrella can be added to the same app at a time. To sign into a different account within the same family, you would first need to sign out of the account that is currently added to the app.
\n\nAs such, if you'll be using more than one family member account on this computer on a regular basis, our usual recommendation would be to use a separate Windows user profile for each account, with 1Password installed in each. As 1Password 8 is a per-user installation, the desktop app (and browser extension) will need to be installed separately in each Windows user account.
\n\nLet me know how this goes, or if you have any further questions!
","body@stringLength":"2685","rawBody":"Hi
\n\n\nThat is where I'm at. I'm pretty sure I can clean up the mess by manually deleting the ghost install, but I'm not sure how 1P8 install will react. I thought I'd check here and see if there is something I did incorrectly or that should be looked at to see how I got in the mess and how to best get out.
\n
The upgrade process requires the latest version of 1Password 7, as the installer for 1Password 8 will check it for any data that might need to be migrated, before removing this version and continuing with the installation. Is 1Password 7 still installed and working despite the uninstallation error? If so, could you unlock it, go to 1Password > Settings > Update, check for and install any available updates, and then try to run the 1Password 8 installer again?
\n\nIf you're not able to launch 1Password 7, could you make sure you are able to log in at 1Password.com and have a complete and up-to-date set of your data there, and then try removing 1Password's local data, following the steps provided at the bottom of our uninstallation guide linked below. After this, attempt to install 1Password 8 again.
\n\n\n\n\n\n\nAlso, I'd also like to hear how 1P is suppose to work if you have a shared computer with multiple user and multiple 1P users.
\n
Only one family member account under the family umbrella can be added to the same app at a time. To sign into a different account within the same family, you would first need to sign out of the account that is currently added to the app.
\n\nAs such, if you'll be using more than one family member account on this computer on a regular basis, our usual recommendation would be to use a separate Windows user profile for each account, with 1Password installed in each. As 1Password 8 is a per-user installation, the desktop app (and browser extension) will need to be installed separately in each Windows user account.
\n\nLet me know how this goes, or if you have any further questions!
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