Forum Discussion

DoctorBrown

Occasional Contributor

2 years ago

Upgrading when there are multiple Windows Users on Computer

windows

1P_Gem

1Password Team

2 years ago

Hi DoctorBrown! Thanks for giving this a go, although I'm sorry to hear that it didn't help.

If you find that you're still running into trouble after removing it from the program list, could you email in to support+forum@1password.com with a link to this thread, and your forum username, so our team can dig into this further with you? Once you get a support ID number, post it here so we can connect the dots. Thanks! 😄

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when there are multiple Windows Users on Computer","id":"message:126612","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:15100"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:126612"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:126612"},"body@stripHtml({\"truncateLength\":200})":" On a Windows 10 system, I have recently upgraded from Win-1P7 v7.9.833 to Win-1P8 v8.10.7 on my primary Windows std user. After a couple hiccups, I believe it is working correctly. I am on the Family...","body@stringLength":"2422","rawBody":"

On a Windows 10 system, I have recently upgraded from Win-1P7 v7.9.833 to Win-1P8 v8.10.7 on my primary Windows std user. After a couple hiccups, I believe it is working correctly. I am on the Family plan with 3 users configured. My user/account is the Organizer. One of the other users is mostly for testing various scenarios.

\n\n

After the Upgrade to 1P8, I logged on to the Windows user where I use that second 1P user. I have not logged in to this user for awhile. When I went to the Start menu to launch the app, 1P did not appear in the list of All Programs. So I downloaded and attempted to install 8.10.7, the latest on the 1P site. The following message appeared:
\n

\n\n

I opened Control Panel > Programs and Features and 1Password is listed as version 7.9.828. I was pretty sure I didn't want to attempt an update to v7.9.833 so I tried to uninstall it and got the following message:
\n

\n\n

That is where I'm at. I'm pretty sure I can clean up the mess by manually deleting the ghost install, but I'm not sure how 1P8 install will react. I thought I'd check here and see if there is something I did incorrectly or that should be looked at to see how I got in the mess and how to best get out.

\n\n

Also, I'd also like to hear how 1P is suppose to work if you have a shared computer with multiple user and multiple 1P users.

\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided
\nReferrer: forum-search:multiple windows users

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\n\n

Also, I'd also like to hear how 1P is suppose to work if you have a shared computer with multiple user and multiple 1P users.

\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided
\nReferrer: forum-search:multiple windows users

"},"Conversation:conversation:126612":{"__typename":"Conversation","id":"conversation:126612","solved":false,"topic":{"__ref":"ForumTopicMessage:message:126612"},"lastPostingActivityTime":"2023-06-22T02:48:16.000-07:00","lastPostTime":"2023-06-22T02:48:16.000-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:126612":{"__typename":"ModerationData","id":"moderation_data:126612","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMjY2MTItNzE5MGlBREM5MTA1NTIxNTdGRkZF?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMjY2MTItNzE5MGlBREM5MTA1NTIxNTdGRkZF?revision=1","title":"n4szk7r91dxq.png","associationType":"BODY","width":406,"height":152,"altText":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMjY2MTItNzE5Mmk5N0YwMjZBMzBCNEIyNzFE?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMjY2MTItNzE5Mmk5N0YwMjZBMzBCNEIyNzFE?revision=1","title":"h77nsobpqucw.png","associationType":"BODY","width":352,"height":178,"altText":null},"Revision:revision:126612_1":{"__typename":"Revision","id":"revision:126612_1","lastEditTime":"2023-06-16T17:00:30.000-07:00"},"ForumReplyMessage:message:126615":{"__typename":"ForumReplyMessage","id":"message:126615","conversation":{"__ref":"Conversation:conversation:126612"},"author":{"__ref":"User:user:17338"},"revisionNum":1,"uid":126615,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Upgrading when there are multiple Windows Users on Computer","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:126615"},"parent":{"__ref":"ForumTopicMessage:message:126612"},"body":"

Hi DoctorBrown! Thanks for giving this a go, although I'm sorry to hear that it didn't help.

\n\n

","body@stringLength":"640","rawBody":"

Hi ! Thanks for giving this a go, although I'm sorry to hear that it didn't help.

\n\n

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Forum Discussion

Upgrading when there are multiple Windows Users on Computer

The macOS app crashes after every upgrade with Homebrew

"Edit" Mode on every startup?

Safari extension not working reliably

1password remembers my website, but presents the wrong username cards to select from.

Request: Turn off username guessing in the apps