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rdeutsch's avatar
rdeutsch
New Contributor
3 years ago

**URGENT** I reset my 1password master PW at 1password.com. This PW does not work on my MAC.

I forgot my master PW. I recovered my account working with a family member. Now, when I enter my master password on my MAC, it does not work. HELP!! 1Password Version: 7.9.9 Extension Versi...
macos
drewe20001's avatar
drewe20001
Occasional Contributor
3 years ago

I am having the same problem for a family member. I have not found a solution yet, but we are able (on different computers) to log in on 1password.com with the new master password, but it will not work on her Mac no matter what I have tried.
She has 2 vaults - one as a family member and 1 as a guest in a business account. That may be the issue, but I haven't been able to nail it down yet.