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rdeutsch's avatar
rdeutsch
New Contributor
3 years ago

**URGENT** I reset my 1password master PW at 1password.com. This PW does not work on my MAC.

I forgot my master PW. I recovered my account working with a family member. Now, when I enter my master password on my MAC, it does not work. HELP!! 1Password Version: 7.9.9 Extension Versi...
macos
rdeutsch's avatar
rdeutsch
New Contributor
3 years ago

I'm logged into https://my.1password.com. When I click on vaults, the only vault shown is Shared. On my MAC, I show 3 vaults (not 2 as I previously said):

  • Bob's Family: ... Private ... Shared
  • On My Mac ... Primary

Virtually all of my user passwords are either in my private vault or my primary vault.

Thanks for getting back to me. I hope to quickly have this resolved or start over. thank you