Forum Discussion

klepp0906's avatar
klepp0906
Dedicated Contributor
4 years ago

Use the TPM with windows hello greyed out? [1Password 8.6.1 is out with improved TPM support}

So i checked the update notes today (to clear that awful red badge that you guys totally need to make auto clear after a certain amount of time or something) and saw that awesome feature added. Deci...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
4 years ago

Hello EggsAndAvo,

Sorry for the continued troubles with the TPM option being greyed out in that latest Nightly.

First, from Windows Settings > Accounts > Sign-in options, could you please try removing and re-enrolling all your Windows Hello options including face, fingerprint and PIN, where applicable.

If this continues to be a problem afterwards - we'd like to learn more and ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/comment/666328/#Comment_666328
* Your forum username: EggsAndAvo

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!