Use the TPM with windows hello greyed out? [1Password 8.6.1 is out with improved TPM support}

Also having this issue on a AMD laptop with firmware TPM on a Ryzen 5900HS. My AMD desktop with discrete TPM works fine, Ryzen 5950X and X570 chipset.

Support told me that it may have something to do with the fTPM on AMD boards and that they are working with Microsoft to resolve it.

klepp0906 RealAct Are either of you on AMD systems?

Hi,

No, I have an Intel Core i7-8700K Processor and an MSI MPG Z390M Gaming Edge AC LGA1151 Motherboard.

That’s a negative. Intel. Asus board.

Support told me that it may have something to do with the fTPM on AMD boards and that they are working with Microsoft to resolve it.

klepp0906 RealAct Are either of you on AMD systems?

I also have this issue. The "Use the trusted platform module with Windows Hello" option is grayed out under settings. I guess I'll be e-mailing support as well.

Support told me my pc didn’t support it. Oddly enough I was reformatting due to a permissions issue affecting Adobe and wouldn’t ya know, it now works. I upgraded from 10 to 11 though. Didn’t want to but since I was formatting anyways. Sigh.

Anyhow either support was wrong or windows 10 doesn’t support it but 11 does. It’s good now though.

I have this same issue. I will email mailto:support+windows@1Password.com now.

1P_PeterG email incoming. I'm referring to the notification badge for "what's new"

its nice to have a link to the patch notes, that's appreciated. however with the rate of releases being what it is and the only means of clearing it (that im aware of) being actually clicking it, the prospect becomes tiring.

Hi folks! Thank you for letting us know about these issues, I'll be happy to look into it for you. 👋

Could you send us a short email at support+windows@1Password.com, with a link to this discussion so that we know it's you? We are following up with individual folks who encounter issues with the TPM integration, so that we can understand what specific setups the issues occur on and how we can best help. This does involve discussing specifics of your system, which means for the sake of security and privacy that we'll need to do it by email, rather than in a public forum. Thank you!

klepp0906 what red badge are you referring to? That sounds like something that might need attention. 👀

I'm experiencing the same issue on 1P 8.6 with TPM enabled on W11.