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Forum Discussion
Former Member
4 years agoUse TPM with Windows Hello not working between restarts
I'm trying to use the new functionality in version 8.6 which allows use of the Windows TPM, which then allows using Windows Hello to unlock the desktop app after a system restart, instead of using a ...
Jack_P_1P
1Password Team
4 years agoHi @BallistiX09:
Thanks for writing in! As gussic mentioned (thanks for the assist! 😎), this is something we're aware of, and investigating. In short, we're aware of some incompatibilities with certain TPM setups, such as AMD Ryzen's fTPM and VMWare's vTPM. If you'd like to share some specifics of your setup so we can work to investigate and add your information to our compatibility information, send us a brief email at support+windows@1password.com including a link to this thread and your username, as well as the name of your CPU and any TPM details you know about your system offhand. We'll likely ask you to run some diagnostic commands to figure out what exactly could be the cause of your specific setup not behaving as expected.
Just as an additional note, your support ID (for example: [#ABC-12345-678]) is specific to you, and a different person referencing it in an email can result in issues on our end.
Jack