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Former Member's avatar
Former Member
3 years ago

User login fill-in fails for Citybank

Hi there,

For a reason I don't understand, my login is not properly filling on this site:

https://home.cards.citidirect.com/CommercialCard/login?locale=en

See image attachment. The user ID is displayed as bullets (hidden input), and the form yields an error for the username.

Could you please look into it?

Thanks. Regards.

1Password Version: Not Provided
Extension Version: 2.3.7
OS Version: Windows 10
Browser:_ Chrome 105.0.5195.102 (Official Build) (64-bit)

browser extension

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  • Former Member's avatar
    Former Member
    3 years ago

    Ok, nevermind. I re-saved the login from scratch, and now it's working.

    I originally saved the login from the account set-up form (that's where I first generate the password and credentials), and field names in that form aren't aligned with the login form, so that's the reason login didn't work.

    The hidden input username issue is with the website itself. For some reason, when you focus out of the username field it gets automatically hidden. Citibank web sucks.

    Thanks. Regards

  • Former Member's avatar
    Former Member
    3 years ago

    Hey @noqued, I tested on the site and my username fills normally (not with hidden input). I'm wondering if the username in your login item was saved with the bullet points instead of your actual username. Can you https://support.1password.com/save-login-manually/ and then see if the username fills normally like in https://share.cleanshot.com/2qTJwi?