Forum Discussion

willashley23's avatar
willashley23
New Contributor
3 years ago

[username] is offline. You won't be able to use a generated password until you are signed in and onl

I am getting this error when trying to autofill a password suggestion when trying to make a new account on a web page. "[username] is offline You won't be able to use a generated password unti...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello willashley23! 👋

I'm sorry that you're seeing a message that 1Password in the browser is offline. Can you confirm that you do have internet access and everything else is working aside from the extension itself?

If your internet connection is working fine then please try these steps:

  1. Right click the 1Password icon in your browser toolbar and choose Settings.
  2. Under General, disable "Integrate with 1Password app".
  3. Under Accounts & Vaults, sign out of your account.
  4. Sign back into your account.
  5. Go back to General, and re-enable "Integrate with 1Password app".

If that doesn't work then please let me know.

-Dave