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trimiMidake's avatar
trimiMidake
Occasional Contributor
2 years ago

Using Windows Hello with two Chrome profiles

We have two Google Chrome profiles. One is for me and the other for my wife. Windows Hello works fine for me with 1Password but for my wife, Windows Hello doesn't work at all. We share one PC. ...
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello trimiMidake! 👋

Thank you for reaching out. 1Password in the browser relies on the desktop app in order to use Windows Hello. So that I can better understand the situation can you tell me the following:

  1. Do you and your wife use the same 1Password account? Or do you have separate accounts in the same 1Password Families membership?
  2. Is the following setting enabled in each Chrome profile: Open your browser > Right-click on the 1Password icon in your browser's toolbar > Click Settings > Integrate this extension with the 1Password desktop app.

I look forward to hearing from you.

-Dave