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Former Member's avatar
Former Member
4 years ago

Version 8.8.0 asks for pin. Don't have a pin. "Forgot pin" link gives wrong instructions.

Version 8.8.0 on pc asks for pin to log in. Don't have a pin. "Forgot pin" link instructs to go to settings/account. There is no account item in settings. I can just cancel the pin window and go thro...
windows
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @ianrodger:

What you're seeing is Windows Hello, which allows you to unlock 1Password. To reset your Windows Hello PIN, search for "Settings" in the Start Menu. Choose Accounts, then choose the Windows Hello PIN option, then "I forgot my PIN". You'll need your Windows account password, not your 1Password account password.

Jack