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Kentzo's avatar
Kentzo
Occasional Contributor
3 years ago

Very small 1Password icon in Dock

See the screenshot. The icon remains in Dock after the app is terminated.

Seems to be related to https://1password.community/discussion/134906/tiny-1-pixel-macos-dock-icon

One oddity that's currently happening is that I cannot unlock 1P via the extension: when I press the extension button in Safari's toolbar it briefly shows its pop up window saying Loading... then it disappears and 1Password's main window launches instead asking for a password; once password is entered this windows disappears but nothing happens; 1P extension remains locked as clicking the extension button again just repeats this sequence.


1Password Version: 8.10.7
Extension Version: 2.11.0
OS Version: 13.4
Browser: Safari 16.5

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See the screenshot. The icon remains in Dock after the app is terminated.

\n\n

\n\n

Seems to be related to https://1password.community/discussion/134906/tiny-1-pixel-macos-dock-icon

\n\n

One oddity that's currently happening is that I cannot unlock 1P via the extension: when I press the extension button in Safari's toolbar it briefly shows its pop up window saying Loading... then it disappears and 1Password's main window launches instead asking for a password; once password is entered this windows disappears but nothing happens; 1P extension remains locked as clicking the extension button again just repeats this sequence.

\n\n
\n\n

1Password Version: 8.10.7
\nExtension Version: 2.11.0
\nOS Version: 13.4
\nBrowser: Safari 16.5

","body@stringLength":"1276","rawBody":"

See the screenshot. The icon remains in Dock after the app is terminated.

\n\n

\n\n

Seems to be related to https://1password.community/discussion/134906/tiny-1-pixel-macos-dock-icon

\n\n

One oddity that's currently happening is that I cannot unlock 1P via the extension: when I press the extension button in Safari's toolbar it briefly shows its pop up window saying Loading... then it disappears and 1Password's main window launches instead asking for a password; once password is entered this windows disappears but nothing happens; 1P extension remains locked as clicking the extension button again just repeats this sequence.

\n\n
\n\n

1Password Version: 8.10.7
\nExtension Version: 2.11.0
\nOS Version: 13.4
\nBrowser: Safari 16.5

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Very small 1Password icon in Dock","moderationData":{"__ref":"ModerationData:moderation_data:26455"},"body":"

Kentzo

\n\n

Thank you for posting the Support ID. I can confirm that your diagnostics report has made it to the right team and one of my colleagues will send you a reply over email as soon as possible. To prevent having the same conversation in two places at once, I'm closing this thread.

\n\n

-Dave

\n\n

ref: PXT-61699-723

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Got the reply: [#PXT-61699-723]

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"33","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-06-22T12:52:47.000-07:00","lastPublishTime":"2023-06-22T12:52:47.000-07:00","metrics":{"__typename":"MessageMetrics","views":3},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:26453":{"__typename":"ModerationData","id":"moderation_data:26453","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:26453":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:13478"},"id":"message:26453","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:26445/message:26453","revisionNum":1,"uid":26453,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:26445"},"conversation":{"__ref":"Conversation:conversation:26445"},"subject":"Re: Very small 1Password icon in Dock","moderationData":{"__ref":"ModerationData:moderation_data:26453"},"body":"

Done. But I did not receive a replay from the bot.

\n\n

It's a wild guess, but it appears that this behavior is triggered by the unlocking via Apple Watch. Consider the following scenario when unlock 1P from the Safari extension:

\n\n\n\n

In addition, I have the following error in Console.app:

\n\n

```
\nSandbox: 1Password Helper (GPU)(75389) deny(1) mach-lookup com.apple.tccd.system
\nViolation: deny(1) mach-lookup com.apple.tccd.system
\nProcess: 1Password Helper (GPU) [75389]
\nPath: /Applications/1Password.app/Contents/Frameworks/1Password Helper (GPU).app/Contents/MacOS/1Password Helper (GPU)
\nLoad Address: 0x104564000
\nIdentifier: com.1password.1password.helper.GPU
\nVersion: 8.10.7.155458 (???)
\nCode Type: arm64 (Native)
\nParent Process: 1Password Helper (GPU) [75388]
\nResponsible: /Applications/1Password.app/Contents/MacOS/1Password
\nUser ID: 501

\n\n

Date/Time: 2023-06-22 10:40:54.341 PDT
\nOS Version: macOS 13.4 (22F66)
\nRelease Type: User
\nReport Version: 8

\n\n

MetaData: {\"action\":\"deny\",\"errno\":1,\"apple-internal\":false,\"pid\":75389,\"platform_binary\":\"no\",\"sandbox_checker\":\"launchd\",\"policy-description\":\"Sandbox\",\"responsible-process-signing-id\":\"com.1password.1password\",\"checker\":\"launchd\",\"primary-filter-value\":\"com.apple.tccd.system\",\"profile-in-collection\":false,\"uid\":501,\"build\":\"macOS 13.4 (22F66)\",\"process\":\"1Password Helper (GPU)\",\"binary-in-trust-cache\":false,\"team-id\":\"2BUA8C4S2C\",\"normalized_target\":[\"com.apple.tccd.system\"],\"process-path\":\"\\/Applications\\/1Password.app\\/Contents\\/Frameworks\\/1Password Helper (GPU).app\\/Contents\\/MacOS\\/1Password Helper (GPU)\",\"summary\":\"deny(1) mach-lookup com.apple.tccd.system\",\"process_path\":[\"Applications\",\"1Password.app\",\"Contents\",\"Frameworks\",\"1Password Helper (GPU).app\",\"Contents\",\"MacOS\",\"1Password Helper (GPU)\"],\"responsible-process-path\":\"\\/Applications\\/1Password.app\\/Contents\\/MacOS\\/1Password\",\"profile-flags\":2,\"signing-id\":\"com.1password.1password.helper.GPU\",\"primary-filter\":\"global-name\",\"target\":\"com.apple.tccd.system\",\"flags\":3221225477,\"responsible-process-team-id\":\"2BUA8C4S2C\",\"platform-binary\":false,\"hardware\":\"J314s\",\"checker-pid\":1,\"global-name\":\"com.apple.tccd.system\",\"platform-policy\":false,\"mach_namespace\":1,\"operation\":\"mach-lookup\",\"release-type\":\"User\"}

\n\n

Thread 0 (id: 4582400, CrGpuMain):
\n0 libsystem_kernel.dylib 0x00000001a33f3f14 mach_msg2_trap + 8
\n1 libsystem_kernel.dylib 0x00000001a33fcb78 mach_msg_overwrite + 604
\n2 libsystem_kernel.dylib 0x00000001a33f4290 mach_msg + 24
\n3 libxpc.dylib 0x00000001a3196e20 _xpc_pipe_mach_msg + 56
\n4 libxpc.dylib 0x00000001a319669c _xpc_pipe_routine + 356
\n5 libxpc.dylib 0x00000001a316ff6c _xpc_interface_routine + 208
\n6 libxpc.dylib 0x00000001a3175928 _xpc_look_up_endpoint + 268
\n7 libxpc.dylib 0x00000001a31757b0 _xpc_connection_bootstrap_look_up_slow + 396
\n8 libxpc.dylib 0x00000001a31750e4 _xpc_connection_init + 1004
\n9 libxpc.dylib 0x00000001a3174c84 _xpc_connection_activate_if_needed + 296
\n10 libxpc.dylib 0x00000001a31774c0 xpc_connection_resume + 92
\n11 TCC 0x00000001a80fd6f0 tccd + 364
\n12 TCC 0x00000001a8100b20 __TCCAccessRequest_block_invoke.180 + 772
\n13 libdispatch.dylib 0x00000001a3284400 _dispatch_client_callout + 20
\n14 libdispatch.dylib 0x00000001a329397c _dispatch_lane_barrier_sync_invoke_and_complete + 56
\n15 libsystem_trace.dylib 0x00000001a31b59c4 _os_activity_initiate_impl + 64
\n16 TCC 0x00000001a80fcf78 TCCAccessRequest + 476
\n17 TCC 0x00000001a80fe0cc TCCAccessPreflight + 300
\n18 SkyLight 0x00000001a8241048 (anonymous namespace)::SLSTCCService::TCCAccessCheck((anonymous namespace)::SLSTCCService::TCCAccessCheckType, __CFString const*, __CFDictionary const*) + 152
\n19 SkyLight 0x00000001a82d0870 __SLSInitialize_block_invoke + 136
\n20 libdispatch.dylib 0x00000001a3284400 _dispatch_client_callout + 20
\n21 libdispatch.dylib 0x00000001a3285c40 _dispatch_once_callout + 32
\n22 SkyLight 0x00000001a8389d40 SLSMainDisplayID + 20
\n23 Electron Framework 0x00000001106e1e2c v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 32397800
\n24 Electron Framework 0x000000010d4b6d94 v8::internal::StringsStorage::GetStringCountForTesting() const + 165756
\n25 Electron Framework 0x000000010d4ad3f4 v8::internal::StringsStorage::GetStringCountForTesting() const + 126428
\n26 Electron Framework 0x0000000110c2f6dc v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 37958296
\n27 Electron Framework 0x000000011218e730 node::CommonEnvironmentSetup::event_loop() const + 2049484
\n28 Electron Framework 0x000000010ce67d70 v8::internal::compiler::BasicBlock::set_loop_header(v8::internal::compiler::BasicBlock*) + 14180
\n29 Electron Framework 0x000000010ce687c4 v8::internal::compiler::BasicBlock::set_loop_header(v8::internal::compiler::BasicBlock*) + 16824
\n30 Electron Framework 0x000000010ce672f4 v8::internal::compiler::BasicBlock::set_loop_header(v8::internal::compiler::BasicBlock*) + 11496
\n31 Electron Framework 0x000000010ce675b4 v8::internal::compiler::BasicBlock::set_loop_header(v8::internal::compiler::BasicBlock*) + 12200
\n32 Electron Framework 0x000000010cb95720 ElectronMain + 128
\n33 1Password Helper (GPU) 0x0000000104564c14
\n34 dyld 0x00000001a30dbf28 start + 2236

\n\n

Thread 1 (id: 4582409):
\n0 libsystem_kernel.dylib 0x00000001a33f5bc8 __workq_kernreturn + 8
\n1 libsystem_pthread.dylib 0x00000001a342ed94 start_wqthread + 8

\n\n

Thread 2 (id: 4582410):
\n0 libsystem_kernel.dylib 0x00000001a33f5bc8 __workq_kernreturn + 8
\n1 libsystem_pthread.dylib 0x00000001a342ed94 start_wqthread + 8

\n\n

Binary Images:
\n 0x104564000 - 0x1045648bf com.1password.1password.helper.GPU (8.10.7.155458) <4c4c4439-5555-3144-a154-fd1800c66dd2> /Applications/1Password.app/Contents/Frameworks/1Password Helper (GPU).app/Contents/MacOS/1Password Helper (GPU)
\n 0x10c960000 - 0x10c963fff com.github.Electron.framework (24.1.3) <4c4c44ec-5555-3144-a1c9-05e2308d6147> /Applications/1Password.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Electron Framework
\n 0x1a30d6000 - 0x1a30d6fff com.apple.darwin.ignition (1.0.0 - 51) /usr/lib/dyld
\n 0x1a316a000 - 0x1a316b1b3 libxpc.dylib /usr/lib/system/libxpc.dylib
\n 0x1a31ae000 - 0x1a31afa9f libsystem_trace.dylib <3f3e75b7-f0a7-30bb-9fd7-fd1307fe6055> /usr/lib/system/libsystem_trace.dylib
\n 0x1a3280000 - 0x1a3281ebf libdispatch.dylib /usr/lib/system/libdispatch.dylib
\n 0x1a33f3000 - 0x1a33f3a9f libsystem_kernel.dylib <42f503e2-9273-360a-a086-c1b19bbd3962> /usr/lib/system/libsystem_kernel.dylib
\n 0x1a342d000 - 0x1a342dad7 libsystem_pthread.dylib <46d35233-a051-3f4f-bba4-ba56dddc4d1a> /usr/lib/system/libsystem_pthread.dylib
\n 0x1a80fb000 - 0x1a80fcbb7 com.apple.TCC (1.0 - 1) <1238d7ca-719a-36a4-94b1-2f387e6b3bf1> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
\n 0x1a8119000 - 0x1a811b617 com.apple.SkyLight (1.600.0) <96676a53-b1e0-3d7e-b98b-b73873cd1880> /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/SkyLight
\n```

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-06-22T11:22:35.000-07:00","lastPublishTime":"2023-06-22T11:22:35.000-07:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:26452":{"__typename":"ModerationData","id":"moderation_data:26452","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:26452":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:55"},"id":"message:26452","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:26445/message:26452","revisionNum":1,"uid":26452,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:26445"},"conversation":{"__ref":"Conversation:conversation:26445"},"subject":"Re: Very small 1Password icon in Dock","moderationData":{"__ref":"ModerationData:moderation_data:26452"},"body":"

Kentzo

\n\n

I'm sorry to hear that you're still having trouble unlocking 1Password in the browser. I'd like to ask you to create a diagnostics report from your Mac:

\n\n

Sending Diagnostics Reports (Mac)

\n\n

Attach the diagnostics to an email message addressed to support+forum@1password.com.

\n\n

With your email please include:

\n\n\n\n

Please send the entire file.

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

\n\n

-Dave

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-06-21T06:36:54.000-07:00","lastPublishTime":"2023-06-21T06:36:54.000-07:00","metrics":{"__typename":"MessageMetrics","views":1},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:26451":{"__typename":"ModerationData","id":"moderation_data:26451","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:26451":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:13478"},"id":"message:26451","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:26445/message:26451","revisionNum":1,"uid":26451,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:26445"},"conversation":{"__ref":"Conversation:conversation:26445"},"subject":"Re: Very small 1Password icon in Dock","moderationData":{"__ref":"ModerationData:moderation_data:26451"},"body":"

Alright, the 1P unlocking broke again: cannot unlock from extension, have to open the app and unlock there before autofill in the browser starts to work again.

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Kentzo

\n\n

I'm happy to hear that the Terminal command resolved the issue. Let us know if you run into the issue again in the future. 🙂

\n\n

-Dave

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The icon appears to be a visual nuisance only. It's not clickable nor there is a hover title. It did not replace the normal 1Password app icon, it co-existed with it.

\n\n

I think this is the case that 1Password did something that left Dock in that configuration. Perhaps an imporperly terminated the process for the update.

\n\n

I fixed the tiny icon by running killall Dock in the Terminal app.

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Kentzo

\n\n

Can you try replacing the Dock icon? That icon is so small. You might be able to just grab it if you're careful. In all my years around here, I don't ever recall this one. You have me scratching my head a little bit.

\n\n
    \n
  1. Remove the current icon from the Dock buy dragging it off of the Dock. The app will need to be quit for this action.
  2. \n
  3. Open the replaced application from the Applications folder and when you see the icon appear in the Dock, right-click and select keep in Dock.
  4. \n
  5. Drag the icon to the desired placement.
  6. \n
  7. Open, if desired.
  8. \n
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That helped with unlocking, but closing the browser is very annoying.

\n\n

However, the tiny icon is still there.

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Hello Kentzo! 👋

\n\n

I'm sorry that you're seeing a tiny version of the 1Password app. The user in the other thread noted a Terminal command that worked for them, have you tried it? If you haven't then try these steps:

\n\n
    \n
  1. Open the Terminal app on your Mac: Open or quit Terminal on Mac - Apple Support
  2. \n
  3. Type in: killall Dock
  4. \n
  5. Press Enter.
  6. \n
\n\n

The Dock should close and then re-open. Do you still see the small icon?

\n\n
\n

One oddity that's currently happening is that I cannot unlock 1P via the extension: when I press the extension button in Safari's toolbar it briefly shows its pop up window saying Loading... then it disappears and 1Password's main window launches instead asking for a password; once password is entered this windows disappears but nothing happens; 1P extension remains locked as clicking the extension button again just repeats this sequence.

\n
\n\n

This might be a separate issue from the small icon. Can you try these steps:

\n\n
    \n
  1. Open and unlock 1Password for Mac.
  2. \n
  3. Click on 1Password next to the  in the menu bar.
  4. \n
  5. Click on Settings.
  6. \n
  7. Click on General.
  8. \n
  9. Make sure that \"Keep 1Password in the menu bar\" is turned on.
  10. \n
\n\n

Then I'd like you to close and reopen both 1Password and your browser by following these steps:

\n\n
    \n
  1. Close all open web browsers.
  2. \n
  3. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  4. \n
  5. Double-click on 1Password from your Mac's Application folder.
  6. \n
  7. Open your web browser.
  8. \n
\n\n

Let me know if that fixes the issue. I look forward to hearing from you. 🙂

\n\n

-Dave

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