Forum Discussion

System's avatar
System
Super Contributor
3 years ago

Watchtower isn't showing available passkeys on one device

This discussion was created from comments split from: Cannot seem to surface passkeys in search.
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Ind3X's avatar
Ind3X
Frequent Contributor
3 years ago

1P_Dave

Thanks for separating the threads

I don't have any ignored alerts. I tried your suggestion and can confirm that the SupportTest account doesn't show up under the "Passkeys Available" dropdown section. Nor does the "Passkey available for this site" alert show up on the individual SupportTest item (I can't remember for sure if that used be the case before I had this issue, but I think that used to be the case, or something along those lines?). None of this info shows up in the browser extension version of 1P either - I tried disabling / enabling the setting to show Watchtower alerts in the browser version too, no joy.

These missing prompts in Watchtower only started occurring when I was troubleshooting another issue (browser related) which I managed to fix. Here's what I done during that process (just in case it's useful):

  • I uninstalled 1Password, and all other browser extensions.
  • I 'deactivated' 1Password access for this machine from the web interface.
  • I cleared all browser session cookies / history / caches etc.
  • * I then setup my browser to use 'profiles'
  • I reactivated the 1Password app on this machine.
  • I reinstalled 1Password browser extension (and all others), and reactivated them as required on my default browser profile - linked ext to main app, etc.
  • Set up new browser profiles as required (1P extension is active on all of them).

The above above steps actually fixed an issue I was having with the 1Password browser extension too (though that was not what I was attempting to fix, initially). I would often get a prompt to sign in with a passkey on a site I was already signed in to, or I would get a prompt to sign in with my passkey but the button on the prompt would be greyed out, so useless, basically. Both of these issues are now resolved and signing in with passkeys works perfectly. Additionally, I am now also able to create new passkeys without issue, whereas it was a bit hit and miss before I done the above steps.

I've just created a new passkey for a site which I know one was available for (which previously showed up as an entry in Watchtower), it created the passkey without any issue and all works fine. However, when searching for 'passkey' in 1Password search, this entry does not show up, though a couple of others do (as per https://1password.community/discussion/142967/cannot-seem-to-surface-passkeys-in-search/ this thread was split from).

🤷🏻‍♂️