Forum Discussion

System's avatar
System
Super Contributor
3 years ago

Watchtower isn't showing available passkeys on one device

This discussion was created from comments split from: Cannot seem to surface passkeys in search.
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Ind3X

Thanks for the reply and for the detailed description of the troubleshooting that you've done so far.

However, when searching for 'passkey' in 1Password search, this entry does not show up, though a couple of others do (as per my comment in the original post this thread was split from).

Not being able to search for items that contain a saved passkey is a known issue, I've added your report to the existing work item open with our development team.

the prompt wasn't showing up fully (see image). The prompt did fully load (visually) once, but it wasn't functional and the sign in button could not be clicked. However, after restarting my browser (Safari), it works fine on the site and it seems consistent

I'm happy that restarting Safari appears to have resolved the issue, I'll keep an eye out for more reports of this issue so that we can look into it further. If you do see the issue again then please generate a console log while the issue is happening: https://support.1password.com/cs/extension-console-log/

Please send in the console log to our support team via email using the instructions below. Don't post it on the forums.

I don't have any ignored alerts. I tried your suggestion and can confirm that the SupportTest account doesn't show up under the "Passkeys Available" dropdown section.

So that I can investigate this issue further, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

ref: dev/core/core#22295