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Forum Discussion
System
3 years agoSuper Contributor
Watchtower isn't showing available passkeys on one device
This discussion was created from comments split from: Cannot seem to surface passkeys in search.
1P_Tommy
Moderator
2 years ago@paulmir
Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question. One of my colleagues will be able to work with you in more detail and troubleshoot, possibly with a diagnostics report. They are not used here in the community for your privacy. In fact I'd recommend adding one to your email to cover the bases.
- Open 1Password.
- Press command and comma. The 1Password Preferences/Settings will open.
- Click Advanced.
- Click Send Diagnostics.
- Click Reveal to locate the report in your downloads folder.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
- Your forum username:
paulmir A link to this thread:
https://1password.community/discussion/comment/702320/#Comment_702320Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!