Forum Discussion

Former Member's avatar
Former Member
4 years ago

We recently added 1password to a new iPad. 1PW does not recognize the master PW to open.

However we then get a popup that says "Touch ID to view passwords." So we can then see saved passwords in a different than usual format, but cannot open 1Password in the usual manner! How do we rest ...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 years ago

Hello @FlyingCarpet! 👋

I'm sorry to hear that you're having trouble adding 1Password to your iPad. If you have a 1Password account then can you confirm that you're able to see all of your items when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

If you can then please try these steps to add your account to the 1Password app on your iPad: How to add your 1Password account to the apps

If that doesn't work then can you tell me if you receive an error message? If you do then what does the error message say?

I look forward to hearing from you. 🙂