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Forum Discussion
We recently added 1password to a new iPad. 1PW does not recognize the master PW to open.
However we then get a popup that says "Touch ID to view passwords." So we can then see saved passwords in a different than usual format, but cannot open 1Password in the usual manner! How do we rest ...
Hey Dave! I was able to fix the problem by deleting the existing 1PW app on that device; then reinstalling from your website. (I have a feeling it might have been accessing an old vault because the iPad's data was transferred from an outdated model.) Thank you for your followup, and for caring!
