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Forum Discussion
Web password vs app password
Hi community, Is the web password the same as the app password to log in? I have my app password, email and secret key but web site will not let me log in. thanks for any help. Quinten
1P_Dave
Moderator
ModeratorHello QDreesmann​! 👋
I'm sorry that you're unable to sign into 1Password.com. If you're using 1Password 8 then there's only one account password that you'll use to sign into both the 1Password app and 1Password.com.
So that I can better understand the situation can you tell me the following:
- Are you using 1Password 8 on all of your devices? Or are you using an older version on some devices? You can check using this guide: Find the version numbers for 1Password and your operating system
- Do you see a vault named "Primary" on any of your devices in the 1Password app?
- Can you double-check that you're using the correct Secret Key using this guide: Find your Secret Key in the 1Password apps
I look forward to hearing from you.
-Dave
Hi Dave,
Many thanks for your reply. I'm still on 1PW 7, version 7.9.11.
I can sign in on my Mac but not on my iPad or iPhone or even on the web. I have my master password and my secret key. I have exported all my vaults in 1PIF format, but can't seem to import these either.
Please help.
Thanks,
Quinten
- 1P_Dave
Thank you for the reply. I suspect that you have an older standalone vault in 1Password 7 that uses a different password from your 1Password account. The team and I can certainly help with this, I'd like you create a diagnostics report from 1Password 7 on your Mac:
Send a diagnostics report (Mac)
Make sure to use the instructions for 1Password 7. Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/web-password-vs-app-password/156934/replies/156946
- Your forum username: QDreesmann
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
Dave,
I really appreciate your help. I will follow your instructions. Please see screenshots above. My main vault is called QAD. I have my password to open 1PW 7 on my Mac, and my Secret Key (whitened out above). But no matter what I do, I can not get this info on my iPad and iPhone.
On another note, if I click the sync button in Settings, it seems to only sync the Primary vault, and not my QAD vault. Any help with this would be greatly appreciated.
Best, Quinten
- 1P_Dave
Thanks for the reply. The "Primary" vault isn't part of your account, it's an older style of standalone vault that used to be supported in older versions of 1Password. The "Primary" vault has its own password which may be different from your account password.
I see that our Migration team has received your diagnostics report. Sit tight, one of my colleagues will send you a reply via email soon with instructions on how to get this resolved. Since we have a communications channel open via email, I'll close this community thread.
-Dave
