Forum Discussion

ririxi's avatar
ririxi
New Contributor
2 years ago

WebAuthn & TPM issue

Hi! I started testing 'unlocking with passkeys' few days ago, and I have encountered few problems, especially with webauthn (in browser) and TPM (in Desktop app). 1Password doesn't seem to hijac...
passkeys
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello ririxi! 👋

I'm sorry that you're running into trouble when using passkeys. Just to clarify: are you using a 1Password account that's secured using an account password and Secret Key to sign in to Gitlab and Google using a saved passkey? Or are you using a beta 1Password account that is itself unlocked using a passkey?

If you're not using a beta passkey unlock 1Password account then can you tell me what kind of account you are using? Is it a family, individual, business, or teams account?

As a first step, please make sure that the built-in password manager is turned off in Edge and that 1Password in the browser is set as the default: Turn off the built-in password manager in your browser

Then, make sure that saving and signing in with passkeys is enabled:

  1. Open your browser.
  2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
  3. Click Autofill & save.
  4. Make sure that "Offer to save and sign in with passkeys" is turned on.

I look forward to hearing from you.

-Dave