Forum Discussion

finwe's avatar
finwe
Super Contributor
9 months ago

Weird behaviour of Firefox extension after the New year

After returning to a work PC after the holidays, I have noticed a weird 1Pass extension behaviour. The icon was always locked, the browser ignored the extension and offered to save passwords itself. ...
browser extension
finwe's avatar
finwe
Super Contributor
8 months ago

Seriously, It happened on another machine today and twice on mine, the extension just halts and then crashes. How can I help you debug this?

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    7 months ago

    finwe

    Thank you for your reply. That's certainly strange. Please send a diagnostics report from the 1Password desktop app and the 1Password extension to mailto:support+forum@1Password.com so that we can investigate. With your email please include the community URL link. 

    1. Recreate the issue.
    2. Generate a diagnostics report from the 1Password app and extension: https://support.1password.com/diagnostics/?mac
    3. Attach both files to your email. 


    I look forward to hearing from you. 

    -Evon