Forum Discussion

finwe's avatar
finwe
Super Contributor
12 months ago

Weird behaviour of Firefox extension after the New year

After returning to a work PC after the holidays, I have noticed a weird 1Pass extension behaviour. The icon was always locked, the browser ignored the extension and offered to save passwords itself. ...
browser extension
finwe's avatar
finwe
Super Contributor
10 months ago

Seriously, It happened on another machine today and twice on mine, the extension just halts and then crashes. How can I help you debug this?

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    10 months ago

    finwe

    Thank you for your reply. That's certainly strange. Please send a diagnostics report from the 1Password desktop app and the 1Password extension to mailto:support+forum@1Password.com so that we can investigate. With your email please include the community URL link. 

    1. Recreate the issue.
    2. Generate a diagnostics report from the 1Password app and extension: https://support.1password.com/diagnostics/?mac
    3. Attach both files to your email. 


    I look forward to hearing from you. 

    -Evon