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Forum Discussion
"Welcome to 1Password" tab, over and over
This is basically the same issue as https://1password.community/discussion/149391/welcome-to-1password-keeps-appearing-in-my-browerq but that one is closed.
1Password for Mac 8.10.56 (81056028)
macOS Sequoia Version 15.2 (24C101)
1Password for Safari extension: 8.10.56.28
This is a new machine, with a fresh install of 1Password.
At least hourly, two tabs pop into Safari. The first one is:
And the second one is:
I have gone through the process to get the extension ready. Yet this keeps happening. How do I get it to stop?
1Password Version: 8.10.56
Extension Version: 8.10.56.28
OS Version: macOS 15.2
Browser: Safari
No, I may occasionally clear history, but this is a brand new machine, and I have not done so as yet. The only extension installed in Safari is the 1Password extension, so nothing else should be clearing history.
1P_Evon1Password Team
Could you please send us a diagnostics report to support+forum@1Password.com? With your email, please include the following:
- A link to this thread: https://1password.community/discussion/149687/
- Your forum username: dlaidlaw
- A diagnostics report from the 1Password extension: How to send a 1Password diagnostics report
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!
-Evon
I am getting this problem as well... on both Firefox on my Mac .. and on my iPhone. Very frustrating.
- 1P_Evon
Hello, sandinak.
May I ask if you're running Safari 18.3? If so, previous iOS/macOS 18.3 versions had issues where the browser extension storage used by 1Password for Safari would be cleared unexpectedly. This issue should now be resolved with beta 3.
Can you please share additional details when this problem occurs in Firefox?
-Evon
