Forum Discussion

Fydon's avatar
Fydon
Occasional Contributor
3 years ago

What am I meant to do with offline items?

Hi I have 5 items that are identified as offline items. Selecting sync offline items just takes me to the list of offline items. What do I need to do in order to have them no longer be offline? ...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
3 years ago

@uhuhleuh - Sorry for the further troubles. Could you check your desktop and let us know if you see a file created there that ends with .1pdiagnostics?

Have you yet to see any email replies with the support ID number, possibly in your Junk folder?

If you're still not having any luck with either the diagnostic report or a support email reply, could try emailing us again at support+forum@1password.com with a copy of some logs from 1Password?
1. In the Windows search bar copy and paste the following and press enter: %LOCALAPPDATA%\1Password\logs\
2. Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder.
3. Then, attach that zip file to your email.

Thanks!