Forum Discussion

Fydon's avatar
Fydon
Occasional Contributor
2 years ago

What am I meant to do with offline items?

Hi I have 5 items that are identified as offline items. Selecting sync offline items just takes me to the list of offline items. What do I need to do in order to have them no longer be offline? ...
windows
Anonymous's avatar
Anonymous
2 years ago

ag_mike_d My support ticket is [#VZI-92642-359]. I sent in the diagnostics report.

Your support team (Tim G.) found the issue I had generating the diagnostics report: 1password was not allowed to write files on my Mac (and no explanation was given to user...). Below is what solved the issue, in case other readers can't generate the report either.

Thanks for your support.

dan

HOW TO SOLVE ISSUE WHERE 1PASSWORD CAN'T GENERATE DIAGNOSTICS REPORT

If the "Reveal" button is not displaying a folder with a .1pdiagnostics file, then 1Password may not have the correct permission to generate the report in your Downloads folder. You can assign this permission with the following steps:

Select the Apple icon  from the menu bar and then "System Settings".
Select the "Privacy & Security" tab.
Select "Files and Folders".
Click on 1Password to reveal a menu and enable the "Downloads Folder" toggle.

Once you have done that you can follow the instructions to generate a diagnostics report once more, then attach it to your next reply.