Forum Discussion

Fydon's avatar
Fydon
Occasional Contributor
3 years ago

What am I meant to do with offline items?

Hi I have 5 items that are identified as offline items. Selecting sync offline items just takes me to the list of offline items. What do I need to do in order to have them no longer be offline? ...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
3 years ago

Thanks for your reply, @WasRF_Now1P!

The latest update (8.10.8) made it possible for the app to display any specific items that have been unable to sync to the server. In this case and as with most cases I've experienced, you were likely dealing with items in the 1Password for Windows app that were no longer on 1Password.com and the app was having troubles locating and syncing to them.

There is no more "offline" bucket and all items in the offline bucket synchronized.

Once you signed back in to the 1Password for Windows app, this would have cleared those offline items.

If you run in to further issues, could you please reply to our email with a diagnostics report and we'd be happy to help as needed.

Looking forward to hearing back from you.