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Forum Discussion
dvmierlo
1 month agoOccasional Contributor
What justifies the huge subscription price increase?
Today I received an email from 1Password with the message of a price increase.
Current price: €31.80 EUR / year New price: €43.80 EUR / year
This is an enormous price. Can someone from 1Password...
- 1 month ago
Hey everyone! We hear the concerns about AI, especially when it comes to privacy and security. That’s completely fair. We want to clarify and be very transparent about how this specific feature actually works.
We use AI internally to help create and maintain a reference list of common websites, things like primary URLs, login URLs, and human-readable names. This work happens entirely on our own systems, not on your device. That information is compiled into a static database. When you create a new login item in the browser extension, 1Password simply checks that database and applies the appropriate readable name. For example, it might label a login “American Airlines” instead of “aa.com” or “AA.” That’s what the AI-powered item naming feature (launched in 2024) actually is, essentially a smart lookup table that makes saved items clearer and easier to find.
Importantly, this doesn’t access or analyze your vault, your data stays end-to-end encrypted, nothing from your vault is sent to any AI systems, and no external AI services or large language models are involved.
We know AI raises important questions, especially when it comes to security and privacy. Our approach is intentionally limited and privacy-respecting, designed to improve usability without ever touching your vault data.
Tokyokiller
1 month agoNew Contributor
Hello there,
So I've been a 1Password customer for about 2 years now on an Individual plan and decided to upgrade to the Families package to invite my partner to use 1Password as well, to my shock the price was quite a bit higher than I expected at $71.88. This was on January 14th, 2026, prior to any emails or notices about a price increase.
I sent an email back then about what I thought was a crazy price for a subscription to a password manager and I got a stupid template response and that was it.
Then yesterday, we all got that price increase email and to my shock the price I paid in January is not the price that I should have paid when the price increase is not taking effect until March 26, 2026.
I've responded to the email as they suggested and I've received 3 automated template responses.
It's absolutely abhorrent and ridiculous that you are asking us to pay you more yet I cannot even get any tangible human support or help.
I'll probably be considering requesting a refund or doing a charge back via my credit card if I don't get a reply for a refund after all this.
For a Canadian, Toronto based company I am absolutely embarrassed at how this company is treating its customers.
1P_Blake
Community Manager
1 month agoHey Tokyokiller! When we send large email updates, we get a flood of replies, including out-of-office auto-responses. The first automated message just confirms we received yours and helps us manage that spike. It’s not meant to be the final answer.
If you've already replied once to the initial auto-response, you're in the queue for our team to respond to you. Continuing to send additional follow-up replies will push you further back in queue, so try to refrain from doing that.
With the current volume, replies are taking a bit longer than usual, but the team is working through everything and will get back to you.