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Forum Discussion
dvmierlo
1 month agoOccasional Contributor
What justifies the huge subscription price increase?
Today I received an email from 1Password with the message of a price increase.
Current price: €31.80 EUR / year New price: €43.80 EUR / year
This is an enormous price. Can someone from 1Password...
- 1 month ago
Hey everyone! We hear the concerns about AI, especially when it comes to privacy and security. That’s completely fair. We want to clarify and be very transparent about how this specific feature actually works.
We use AI internally to help create and maintain a reference list of common websites, things like primary URLs, login URLs, and human-readable names. This work happens entirely on our own systems, not on your device. That information is compiled into a static database. When you create a new login item in the browser extension, 1Password simply checks that database and applies the appropriate readable name. For example, it might label a login “American Airlines” instead of “aa.com” or “AA.” That’s what the AI-powered item naming feature (launched in 2024) actually is, essentially a smart lookup table that makes saved items clearer and easier to find.
Importantly, this doesn’t access or analyze your vault, your data stays end-to-end encrypted, nothing from your vault is sent to any AI systems, and no external AI services or large language models are involved.
We know AI raises important questions, especially when it comes to security and privacy. Our approach is intentionally limited and privacy-respecting, designed to improve usability without ever touching your vault data.
CologneGuy
1 month agoFrequent Contributor
Dear all,
I received an e-mail that the annual price will be increased with next invoice. This mail also requested me to accept the price increase via Billing section in my account.
Because I do not click links with such requests, I opened the Billing section. Within this Billing section I have not seen any field/button to confirm/accept the new price. It only shown the new price from next payment date on.
Are any activities required? Maybe it differs from country to country. I am from Germany and the account is registered with German address and creditcard.
Thanks for your replies.
- 1P_SimonH1 month ago
Community Manager
Hi CologneGuy,
I completely understand being cautious about clicking that sort of link. Germany is one of the countries where you need to consent to the pricing change.
Please reply to the initial email about the pricing change and we can verify your information and provide another route to giving consent. Thank you!