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Forum Discussion
dvmierlo
27 days agoOccasional Contributor
What justifies the huge subscription price increase?
Today I received an email from 1Password with the message of a price increase.
Current price: €31.80 EUR / year New price: €43.80 EUR / year
This is an enormous price. Can someone from 1Password...
- 26 days ago
Hey everyone! We hear the concerns about AI, especially when it comes to privacy and security. That’s completely fair. We want to clarify and be very transparent about how this specific feature actually works.
We use AI internally to help create and maintain a reference list of common websites, things like primary URLs, login URLs, and human-readable names. This work happens entirely on our own systems, not on your device. That information is compiled into a static database. When you create a new login item in the browser extension, 1Password simply checks that database and applies the appropriate readable name. For example, it might label a login “American Airlines” instead of “aa.com” or “AA.” That’s what the AI-powered item naming feature (launched in 2024) actually is, essentially a smart lookup table that makes saved items clearer and easier to find.
Importantly, this doesn’t access or analyze your vault, your data stays end-to-end encrypted, nothing from your vault is sent to any AI systems, and no external AI services or large language models are involved.
We know AI raises important questions, especially when it comes to security and privacy. Our approach is intentionally limited and privacy-respecting, designed to improve usability without ever touching your vault data.
offk
3 hours agoNew Contributor
Hello,
My account has been frozen since yesterday, and I was planning to renew it before the price increase on March 27 (today is March 22).
However, when I try to unfreeze my account, I am being asked to pay $47.80 plus taxes instead of $32.
Could you please clarify why I am being charged the new rate, even though your email states that I should still receive the current price if I renew before March 27?
- 1P_SimonH2 hours ago
Community Manager
Hi offk 👋
I see you already have a ticket open with us, which will be the better way to get information since we can't share billing details or personally identifiable information in the forum. I'm going to close this thread so the conversation can continue over email.