Forum Discussion

dvmierlo's avatar
dvmierlo
Occasional Contributor
2 months ago

What justifies the huge subscription price increase?

Today I received an email from 1Password with the message of a price increase. Current price: €31.80 EUR / year New price: €43.80 EUR / year This is an enormous price. Can someone from 1Password...
1password.com
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offk's avatar
offk
New Contributor
2 months ago

Hello,

My account has been frozen since yesterday, and I was planning to renew it before the price increase on March 27 (today is March 22).

However, when I try to unfreeze my account, I am being asked to pay $47.80 plus taxes instead of $32.

Could you please clarify why I am being charged the new rate, even though your email states that I should still receive the current price if I renew before March 27?

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi offk​ 👋

    I see you already have a ticket open with us, which will be the better way to get information since we can't share billing details or personally identifiable information in the forum. I'm going to close this thread so the conversation can continue over email.

    • offk's avatar
      offk
      New Contributor
      1 month ago

      Hi, it's been five days and I still haven't received an answer.

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        1 month ago

        offk​ 

        I'm really sorry for the delay, my colleague has now sent you a reply via email. Please continue the conversation there and they'll be able to help further. 

        -Dave