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Forum Discussion
What justifies the huge subscription price increase?
Today I received an email from 1Password with the message of a price increase.
Current price: €31.80 EUR / year New price: €43.80 EUR / year
This is an enormous price. Can someone from 1Password...
1P_Blake
Community Manager
Community ManagerHey Tokyokiller! When we send large email updates, we get a flood of replies, including out-of-office auto-responses. The first automated message just confirms we received yours and helps us manage that spike. It’s not meant to be the final answer.
If you've already replied once to the initial auto-response, you're in the queue for our team to respond to you. Continuing to send additional follow-up replies will push you further back in queue, so try to refrain from doing that.
With the current volume, replies are taking a bit longer than usual, but the team is working through everything and will get back to you.
Thank you for your reply and education on your ticketing system, you may want to adjust your auto responder to educate customers who are reaching out instead of guessing why there are no responses and receiving a very frustrating auto responder over and over. I say this as a Support Manager for a technology company.
The response I eventually got was quite disappointing to say the least, and as a former Apple employee and a Canadian I am 100% done supporting AgileBits because of the constant non-consumer friendly decisions the company has taken over the past 5+ years.
