Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

When upgrading from 7 to 8 not all 137 passwords showed up ?

Customer service has NEVER in two months of trying given me the correct instructions! I upgraded from 7 to 8 and now half of my passwords are missing? Please help Thank you, 1Password ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @hog846! 👋

I'm sorry to hear that you're running into trouble when migrating from 1Password 7 to 1Password 8. Since I see that you're already working with our team over email I recommend that you continue the conversation there. I'm chasing this ticket for you so that you get a reply as soon as possible. I'm closing this thread to prevent duplication of effort.

-Dave

ref: CRH-69334-336