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Anonymous's avatar
Anonymous
3 years ago

When upgrading from 7 to 8 not all 137 passwords showed up ?

Customer service has NEVER in two months of trying given me the correct instructions! I upgraded from 7 to 8 and now half of my passwords are missing? Please help Thank you, 1Password ...
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @hog846! 👋

I'm sorry to hear that you're running into trouble when migrating from 1Password 7 to 1Password 8. Since I see that you're already working with our team over email I recommend that you continue the conversation there. I'm chasing this ticket for you so that you get a reply as soon as possible. I'm closing this thread to prevent duplication of effort.

-Dave

ref: CRH-69334-336

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upgrading from 7 to 8 not all 137 passwords showed up ?","id":"message:69832","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:69832"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:69832"},"body@stripHtml({\"truncateLength\":200})":" Customer service has NEVER in two months of trying given me the correct instructions! \nI upgraded from 7 to 8 and now half of my passwords are missing? \nPlease help \nThank you, \n\n \n\n 1Password ...","body@stringLength":"543","rawBody":"

Customer service has NEVER in two months of trying given me the correct instructions!
\nI upgraded from 7 to 8 and now half of my passwords are missing?
\nPlease help
\nThank you,

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided
\nReferrer: forum-search:When upgrading from 7 to 8 not all 137 passwords showed up ?

\n","kudosSumWeight":0,"postTime":"2022-09-27T11:25:58.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:69832_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":32},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Customer service has NEVER in two months of trying given me the correct instructions!
\nI upgraded from 7 to 8 and now half of my passwords are missing?
\nPlease help
\nThank you,

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided
\nReferrer: forum-search:https://1password.community/search?Search=When%20upgrading%20from%207%20to%208%20not%20all%20137%20passwords%20showed%20up%20%3F%20

"},"Conversation:conversation:69832":{"__typename":"Conversation","id":"conversation:69832","solved":false,"topic":{"__ref":"ForumTopicMessage:message:69832"},"lastPostingActivityTime":"2022-09-27T11:35:16.000-07:00","lastPostTime":"2022-09-27T11:35:16.000-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:69832":{"__typename":"ModerationData","id":"moderation_data:69832","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:69832_1":{"__typename":"Revision","id":"revision:69832_1","lastEditTime":"2022-09-27T11:25:58.000-07:00"},"ForumReplyMessage:message:69833":{"__typename":"ForumReplyMessage","id":"message:69833","conversation":{"__ref":"Conversation:conversation:69832"},"author":{"__ref":"User:user:55"},"revisionNum":1,"uid":69833,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: When upgrading from 7 to 8 not all 137 passwords showed up ?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:69833"},"parent":{"__ref":"ForumTopicMessage:message:69832"},"body":"

Hello @hog846! 👋

\n\n

I'm sorry to hear that you're running into trouble when migrating from 1Password 7 to 1Password 8. Since I see that you're already working with our team over email I recommend that you continue the conversation there. I'm chasing this ticket for you so that you get a reply as soon as possible. I'm closing this thread to prevent duplication of effort.

\n\n

-Dave

\n\n

ref: CRH-69334-336

","body@stringLength":"469","rawBody":"

Hello @hog846! 👋

\n\n

I'm sorry to hear that you're running into trouble when migrating from 1Password 7 to 1Password 8. Since I see that you're already working with our team over email I recommend that you continue the conversation there. I'm chasing this ticket for you so that you get a reply as soon as possible. I'm closing this thread to prevent duplication of effort.

\n\n

-Dave

\n\n

ref: CRH-69334-336

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