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Rabeyriol's avatar
Rabeyriol
New Member
2 days ago
Solved

Where is my 1 year free account ?

Hello everyone, I had an old 1Password on my phone and I got a warning message for months "create an offical account to keep your passwords" (something like that). So I created a Family Account, fr...
  • 1P_Dave's avatar
    1 day ago

    Hello Rabeyriol​! 👋

    I'm sorry that you're running into a billing issue with your new 1Password account. Since I don't have access to your billing information here in the public community, I recommend sending an email to support@1Password.com so that our billing team can look into this and help further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 

    -Dave