Forum Discussion

klepp0906's avatar
klepp0906
Dedicated Contributor
4 years ago

Why am I getting windows hello popups twice in a row to unlock 1password now?

Wasnt like this when I initially started using windows hello to unlock 1password/tpm. I used a fingerprint scanner. One and done.

Now i swapped to a windows hello camera (glad i did too) and it was the same thing barring having to click an okay button now. Annoying but from what i understand its how microsoft implemented windows hello face so it is what it is.

At some undetermined point for reasons unknown, it windows hello face pops up, sees my face and i confirm ala OK and it closes and immediately another windows hello face prompt pops up. I have to repeat the process that second time for 1password to unlock.

Any ideas? is windows causing this? is 1password causing this? Suggestions on a solution?

1Password Version: 8.9.7
Extension Version: Not Provided
OS Version: Windows 11
Browser:_ Brave

betas

9 Replies

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @Klepp0906 and @xadox - We're happy to hear this news. Thank you for confirming.

    Please let us know if see any other issues!

  • Former Member's avatar
    Former Member
    4 years ago

    Last week if was unlocked with only entering the pin one time. So its definitly new to me.

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hey @xadox:

    Thanks for letting us know. This will occur with any Hello prompt to unlock 1Password for Windows, whether it's a Hello device, or just the Hello PIN.

    Jack

  • Former Member's avatar
    Former Member
    4 years ago

    Same for me with Windows Hello Pin, always have to enter the PIN two times.
    I am on 1Password for Windows 8.9.7

  • klepp0906's avatar
    klepp0906
    Dedicated Contributor
    4 years ago

    awesome, im glad i asked. i could have potentially seen myself installing and uninstalling things and enabling and disabling things on repeat in an effort to sort it out myself lol.

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hey klepp0906:

    Thanks for bringing this up. This is something we're aware of that's happened recently with 1Password for Windows and we're investigating. This isn't related to you switching to a Hello camera, and hopefully we'll have it sorted out soon.

    Jack

    ref: dev/core/core#17771