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jazzman's avatar
jazzman
Super Contributor
2 years ago

Why am I having difficulty opening 1Password in the Safari Extension on iOS?

I’m having this problem on my Mac and iOS devices as of today. The Safari Extension on my iOS devices is just not cooperating, and my Mac won’t allow me to use Touch ID. All of this happened today. A...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello jazzman! 👋

I'm sorry that you're running into trouble with the Safari extension on your iOS devices. We recently released a new update to 1Password for Safari on iOS where we're fixed an issue where you’d have to turn the extension off and on again. If you haven't updated yet then follow the steps in this guide:

If you still have trouble using 1Password for Safari after updating to version 8.10.44 then please let me know.

and my Mac won’t allow me to use Touch ID.

Do you see an error message when you try to use Touch ID with 1Password on your Mac? Are you still able to unlock the Mac itself using Touch ID?

-Dave