Forum Discussion

YuryRadchenko's avatar
YuryRadchenko
New Contributor
2 years ago

Why blocked? Why unblock long?

I have opened 1Password App. I enter in 1P and have access to any passwords. In this case, I use 1password in Chrome and: 1)Blocked access to 1Password. Why? 2) Very long waiting of 1Password pre...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello YuryRadchenko! 👋

I'm sorry that you're having trouble unlocking 1Password in Chrome. Can you clarify the screenshots a little bit? It looks like you're signing into 1Password.com in the first screenshot (1p_step1.png) and then into the browser extension in the second screenshot (1p-step2.png). Is that correct?

Do you have the 1Password desktop app running on your Mac in the background? If you do then try these steps:

  1. Close all open web browsers.
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  3. Double-click on 1Password from your Mac's Applications folder.
  4. Open your web browser.

Does that improve the situation?

-Dave

Let me know if that doesn’t fix the issue. I look forward to hearing from you. 🙂