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Forum Discussion
Anonymous
4 years agoWhy can't I unlock my 1Password in my browser (doesn't work in Chrome or FF) anymore with TouchID?
I used to be able to use TouchID to unlock my 1Password in either Chrome or Firefox. It seems with the latest release, this is no longer the case. Why?
1Password Version: 7.9.5 (70905002)
E...
Jack_P_1P
1Password Team
4 years agoHey @tomjadams:
Since all of that is enabled, the next best step would be to take a closer look at 1Password on your device. I'd like to ask you to create a diagnostics report from your Mac, as well as a console log:
Sending Diagnostics Reports (Mac)
Save a console log for 1Password in your browser
Attach the diagnostics to an email message addressed to support+forum@1password.com
.
With your email please include:
- A link to this thread: https://1password.community/discussion/130363/why-cant-i-unlock-my-1password-in-my-browser-doesnt-work-in-chrome-or-ff-anymore-with-touchid#latest
- Your forum username:
tomjadams
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!