Why does 1P opens a new browser tab prompting login...

Hey @FarisNajem2023,

I'm so sorry for the trouble you have had contacting us.

I have taken a look at the thread you have shared and it looks like my colleague has got back to you.

As for the emails not getting through to us, this does seem strange. Can you try sending an email directly to support+forum@1password.com instead if you still require assistance?

steph_giles

Hi Steph,
Kindly, may I know why Nobody answered me from about 2 weeks?

I don't know what it means that an app as important and universal as 1password has no way to respond to requests for help.
For more than a week I've been trying to get help to no avail. There is no chat for instant messaging on the application site, there is no email for correspondence, there is only a form for sending messages via this link (https://support.1password.com/) and when I sent two messages through this form, no one answered me. I searched the junke box in my email, I checked all the boxes, and I couldn't find any message. Four days ago, I contacted an employee who had previously contacted me because of a problem with purchasing the application, and this employee did not respond to me.

In all of these requests, I used the same email I used to create my 1PAssword account.
And after all this inability to get help, I posted, two days ago, a post in 1Password community (you can find it in this link: https://1password.community/discussion/141038/problem-with-alfred-1password-integration#latest) in a place where I am supposed to get an answer from the application team! No one has answered so far, and agin: no answer!

What if it is more urgent, for example, that I lost all my sensitive information for some reason, and then I need urgent help from the support team?

Now I'm trying a new way: I will write a comment to anyone from 1Password in this community, just to know the reason for this failure to communicate with customers in a timely manner.

Honestly, I'm starting to regret buying this app!

bobkoh thanks for sharing, this is also how I utilise the two.

Let us know if there is anything else we can help with.

Agreed! I find the extension to be a quick 'easy reach', while the app is more robust for overall maintenance.

bobkoh glad to hear that, I also use both the app and extension. Having both just works better for me.

I appreciate the help, Joy! I prefer the more robust app anyway.

bobkoh on behalf of Steph, you are welcome! If you want to troubleshoot things with just the extension running by itself, let us know and we can help look into it. We're always happy to help.

I agree that the extension ought to work independently. I'm just glad that the desktop app is able to provide what was lacking. Thank you for your support, Steph!

Thanks for getting back to me bobkoh, you should be able to use 1Password in your browser independently but I'm glad things are now working better for you.

Let us know if there's anything else we can help with.

So I suspect that the annoynance I have been experiencing is because I did not have the 1P8 app for Windows installed. SSO appears to be jiving now that I have the desktop app instead of just juggling between the browser extension and the 1P website.