Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

why does my license no longer work? [1Password 7 is retired]

When 1password 7 is opened and a saved item link is hit, a message about subscriptions comes up and the link does not work. 1Password Version: 7.9.6 Extension Version: Not Provided OS Vers...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

@fghij

Are you by any chance using the Mac App Store version of 1Password 7? That version will only work with a subscription but you can install the website version which is compatible with licenses: Download 1Password 7 for Mac

If that doesn't work, or if you're already using the website version of 1Password 7, then please send an email to support+tradein@1password.com so that the team can look into this further. 🙂

-Dave