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Anonymous's avatar
Anonymous
4 years ago

Why I can't access to my 1password app Mac¿

Every time I try to access to my 1password app for Mac I write the password but it doesn't open it. And yes, I am using the right password Maybe cause I am on ventura? 1Password Vers...
macos
1P_Ben's avatar
1P_Ben
Icon for 1Password Team rank1Password Team
4 years ago

Hi folks,

Could you please try signing in using our web app at https://start.1password.com/ and let me know if you are successful with that? If you had a Primary (standalone) vault in 1Password 7 and upgraded to 1Password 8, you will need to use your 1Password account password (the same one that works in the web app) instead of the "Master Password" for the Primary vault to unlock 1Password 8.

Ben