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Forum Discussion
Former Member
4 years agoWhy I can't access to my 1password app Mac¿
Every time I try to access to my 1password app for Mac I write the password but it doesn't open it. And yes, I am using the right password
Maybe cause I am on ventura?
1Password Vers...
1P_Ben
1Password Team
4 years agoHi boberonicus
Thanks for that. My apologies, I see you mentioned you were able to sign in using the web app above as well. In my defense, not all of the posters indicated that. 😅 To troubleshoot further, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/135382/why-i-cant-access-to-my-1password-app-mac
- Your forum username
- The fact that you are able to sign in at https://start.1password.com/
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Ben