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Former Member's avatar
Former Member
3 years ago

why is 1Password Safari extension not working?

I am running MacOS 11.6.8 (20G730). Safari has recently been updated to version 15.6 (16613.3.9.1.7, 16613). My 1Password has recently been updated to version 7.9.6. The 1Password Safari extension is also 7.9.6.

Whatever the reason, the Safari extension is now dead. Nothing happens when I click the toolbar icon. When I need to fill in a password in Safari and get the open 1Password dialogue it doesn't work.

I have rebooted the Mac, closed and reopened Safari, and closed and reopened 1Password. To no avail.

Please help!

1Password Version: 7.9.6
Extension Version: 7.9.6
OS Version: Mac OS 11.6.8
Browser:_ Safari 15.6
Referrer: forum-search:https://1password.community/search?Search=safari%20extension%20not%20working%20after%20latest%20update

browser extension

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  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @kevanp

    Did you happen to send in a report? If so, do you have a support id?

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @Clascell

    It was merged into the case number you provided. My colleague Paul replied to you yesterday. Please continue the discussion with him via email as needed. Thanks.

    ref: CLN-14558-274

  • Former Member's avatar
    Former Member
    3 years ago

    Hi Jack.P_1P:

    Thanks for your reply. I created the diagnostic report and sent it to mailto:Support+forum@1password.com last night, but haven't yet received a reply from the bot. Before finding this forum yesterday, I had already emailed support and the bot created this case number: CLN-14558-274. Perhaps my second email that contained the diagnostic was merged with the first request.

    Let me know if you'd like me to resend the diagnostic report somewhere else.

    Chris

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @kevanp:

    Thanks for reaching out about this. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    @Clascell:

    You're more than welcome to follow those steps as well, substituting your username, if you'd like to continue using 1Password.

    Jack

  • Former Member's avatar
    Former Member
    3 years ago

    I'm having the exact same problem that started after I was forced into a 7.9.6 upgrade (and still holding on to a stand alone license).

    Silver lining for me was that I checked out Apple KeyChain since I'm totally in MacOS, iOS environment and have been pleasantly surprised so far at how easy it was to import my 1Password vault and how well it works -- though it's only been a day. Something to look into if you don't have cross platform needs.