Forum Discussion

notnotjake's avatar
notnotjake
Frequent Contributor
9 months ago

Why is 1Password web extension still so buggy?

I've been using 1Password for years and the web extension has never been as buggy. Constant issues with the extension thinking it's locked and issues with it connecting to the main app. It's actually...
browser extension
1P_David's avatar
1P_David
Icon for 1Password Team rank1Password Team
9 months ago

Hi notnotjake, thanks for reaching out!

I'm sorry that you've been experiencing trouble with the 1Password extension in your browser. Based on the details you've shared, it sounds like there's some trouble with communication between the desktop app and browser extension. Can you reproduce the behaviour you're encountering and send over some diagnostics, so that we can take a closer look:

  • https://support.1password.com/diagnostics/?mac
  • https://support.1password.com/diagnostics/#in-the-1password-browser-extension

Please attach the files to an email message addressed to support+forum@1password.com with a link to this thread. After sending the email, you’ll receive a reply from our BitBot with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

I look forward to hearing from you!

-David

  • jorhett's avatar
    jorhett
    Frequent Contributor
    7 months ago

    I'm sorry that you've been experiencing trouble with the 1Password extension in your browser. Based on the details you've shared, it sounds like there's some trouble with communication between the desktop app and browser extension. Can you reproduce the behaviour you're encountering and send over some diagnostics, so that we can take a closer look:

    I'd been doing that -- with paid business support contract -- but your staff just keeps saying nobody has these problems, it must be just us and wasting our time.

    1Password Safari extension just flat out doesn't work

    • loses contact constantly
    • never unlocks when the main app unlocks

     

    This is 100% replicable on a brand new macbook with only 1Password installed after unboxing it. I've given the proof to your business support repeatedly, and gone nothing back from them but evasion. 

    Please don't pretend you care, and ask people to waste their time sending you information you won't use. It's insulting.