Forum Discussion

yankee's avatar
yankee
New Contributor
2 years ago

Why won’t iPad generate new passwords

I’ve had 1Password on my iPad, Mac and iPhone for years. All the sudden, I can’t generate or change passwords in the iPad app. It’s either user error or a problem with the app. I’m using 8 and the latest rev. When I create or try to change a password, nothing happens. I can edit an existing password, but the password generator seems to have gone south. Hope someone can help. Thanks.

1Password Version: Not Provided
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ios

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello yankee! 👋

    I'm sorry that you're unable to generate new passwords in 1Password on your iPad. I see that you've also reached out via email to our support team and one of my colleagues will send you a reply as soon as possible. Please continue the conversation there.

    To prevent having the same conversation in two places at once, I've closed this thread.

    -Dave

    ref: XBM-86233-767