Forum Discussion

Former Member

4 years ago

After downgrading from 8 to 7, Safari Extension disappears...

Very strange, I can see the 1P icon appear then disappear almost immediately when starting Safari (next to my other Extensions). It does this a few times. It doesn't appear in "customize toolbar" eve...

browser extension

Jack_P_1P

1Password Team

4 years ago

Hi @frog2:

As DenalB suggested (thanks for the assist! 😎), the quick first step to try would be uninstalling 1Password and reinstalling the stable build from here: https://1password.com/downloads/windows/

When uninstalling from the Add & Remove Programs view as you've taken a screenshot of, none of your 1Password information on your device will be removed. Let me know how you get on with that!

Jack

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1Password desktop app gone","id":"message:135286","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:135286","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:135286"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:135286"},"body@stripHtml({\"truncateLength\":200})":" hello, \n\n win11: 1Password desktop app is gone. Under Software it is still visible. See attached screenshot. \nThe browser addon is working. \nWhat can i do? \n\n cheers, \nSteve. \n\n \n\n 1Password Vers...","body@stringLength":"342","rawBody":"

hello,

\n\n

win11: 1Password desktop app is gone. Under Software it is still visible. See attached screenshot.
\nThe browser addon is working.
\nWhat can i do?

\n\n

cheers,
\nSteve.

\n\n

1Password Version: 8.6.0-26.Beta
\nExtension Version: 2.2.3
\nOS Version: win11 home

\n","kudosSumWeight":0,"postTime":"2022-02-17T06:10:59.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message135286AttachmentNumber1\",\"url\":\"https://www.1password.community/t5/s/cuxzj43862/attachments/cuxzj43862/1password/97993/1/Screenshot%202022-02-17%20150838.png\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:135286_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":120},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

hello,

\n\n

win11: 1Password desktop app is gone. Under Software it is still visible. See attached screenshot.
\nThe browser addon is working.
\nWhat can i do?

\n\n

cheers,
\nSteve.

\n\n

1Password Version: 8.6.0-26.Beta
\nExtension Version: 2.2.3
\nOS Version: win11 home

"},"Conversation:conversation:135286":{"__typename":"Conversation","id":"conversation:135286","solved":false,"topic":{"__ref":"ForumTopicMessage:message:135286"},"lastPostingActivityTime":"2022-02-19T16:40:34.000-08:00","lastPostTime":"2022-02-19T16:40:34.000-08:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:135286":{"__typename":"ModerationData","id":"moderation_data:135286","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Attachment:{\"id\":\"attachment:message135286AttachmentNumber1\",\"url\":\"https://www.1password.community/t5/s/cuxzj43862/attachments/cuxzj43862/1password/97993/1/Screenshot%202022-02-17%20150838.png\"}":{"__typename":"Attachment","id":"attachment:message135286AttachmentNumber1","filename":"Screenshot 2022-02-17 150838.png","filesize":246241,"contentType":"image/png","url":"https://www.1password.community/t5/s/cuxzj43862/attachments/cuxzj43862/1password/97993/1/Screenshot%202022-02-17%20150838.png"},"Revision:revision:135286_1":{"__typename":"Revision","id":"revision:135286_1","lastEditTime":"2022-02-17T06:10:59.000-08:00"},"ForumReplyMessage:message:135290":{"__typename":"ForumReplyMessage","id":"message:135290","conversation":{"__ref":"Conversation:conversation:135286"},"author":{"__ref":"User:user:7975"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:135286/message:135290","revisionNum":1,"uid":135290,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: win11: 1Password desktop app gone","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:135290"},"parent":{"__ref":"ForumTopicMessage:message:135286"},"body":"

Hi @frog2:

\n\n

As DenalB suggested (thanks for the assist! 😎), the quick first step to try would be uninstalling 1Password and reinstalling the stable build from here: https://1password.com/downloads/windows/

\n\n

When uninstalling from the Add & Remove Programs view as you've taken a screenshot of, none of your 1Password information on your device will be removed. Let me know how you get on with that!

\n\n

Jack

","body@stringLength":"527","rawBody":"

Hi @frog2:

\n\n

As DenalB suggested (thanks for the assist! 😎), the quick first step to try would be uninstalling 1Password and reinstalling the stable build from here: https://1password.com/downloads/windows/

\n\n

When uninstalling from the Add & Remove Programs view as you've taken a screenshot of, none of your 1Password information on your device will be removed. Let me know how you get on with that!

\n\n

Jack

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