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Former Member's avatar
Former Member
4 years ago

Windows 10 error "Unable to complete installation"

New corporate laptop with Windows 10 on it. Trying to install 1Password 8 and get error dialog saying it couldn't complete installation and was rolling back changes. Where can I find log which will t...
windows
Former Member's avatar
Former Member
4 years ago

Hi, I have a very similar error but tinkering with folders did not resolved. I created the app folder but still failed.

! [2022-06-07 16:35:26.838954 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:587: Setup logs path set to : C:\Users\***\AppData\Local\1Password\logs\setup
! [2022-06-07 16:35:26.841162 +02:00] INFO [op_log::private] foundation\op-log\src\private.rs:70: system locale detected as 'it-IT'
! [2022-06-07 16:35:26.841212 +02:00] INFO [op_log::private] foundation\op-log\src\private.rs:70: selected translations for IT based on detected locale it-IT
! [2022-06-07 16:35:28.424985 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:501: Starting fresh install to 80701002
! [2022-06-07 16:35:28.613586 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:273: Copying files to C:\Users\***\AppData\Local\1Password\update
! [2022-06-07 16:35:28.614462 +02:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:70: copying files to: C:\Users\***\AppData\Local\1Password\update\8
! [2022-06-07 16:35:30.494057 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:277: Renaming C:\Users\***\AppData\Local\1Password\app to C:\Users\***\AppData\Local\1Password\previous
! [2022-06-07 16:35:30.494121 +02:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:128: renaming C:\Users\***\AppData\Local\1Password\app to C:\Users\***\AppData\Local\1Password\previous
! [2022-06-07 16:35:30.675931 +02:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:170: renaming C:\Users\***\AppData\Local\1Password\app to C:\Users\***\AppData\Local\1Password\previous
! [2022-06-07 16:35:30.678021 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:285: Renaming C:\Users\***\AppData\Local\1Password\update to C:\Users\***\AppData\Local\1Password\app
! [2022-06-07 16:35:30.678096 +02:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:170: renaming C:\Users\***\AppData\Local\1Password\update to C:\Users\***\AppData\Local\1Password\app
! [2022-06-07 16:35:35.419491 +02:00] ERROR [op_windows_starter::installer] op-windows-starter\src\installer.rs:160: failed to move app files. Error: Io(PermissionDenied)
! [2022-06-07 16:35:36.906422 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:359: starting C:\Users\***\AppData\Local\1Password\app\8\1Password.exe
! [2022-06-07 16:35:36.906691 +02:00] ERROR [op_windows_starter::installer] op-windows-starter\src\installer.rs:187: Failed to start previous app. Error: Impossibile trovare il percorso specificato. (os error 3)

*** are shadowing of my real name as a folder

Can you please help? Thanks