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Former Member's avatar
Former Member
4 years ago

Windows 10 error "Unable to complete installation"

New corporate laptop with Windows 10 on it. Trying to install 1Password 8 and get error dialog saying it couldn't complete installation and was rolling back changes. Where can I find log which will t...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
4 years ago

Hi @beeker, I appreciate the update and happy to hear all is working again!

Due to the timing of your initial comment and our recent updates to 1Password 8 for Windows, you may have seen some interference with AV software. Moving forward, you can try excluding the entire 1Password directory and the 1Password.exe in any security software you have running as this may help in the future. The 1Password directory can be found here - %localappdata%\1Password and the 1Password.exe is here: %localappdata%\1Password\App\8.

Have a great day!